Life Science and Biotech IT Support

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Capital Techies  is a reputable and trustworthy company with expertise in IT support for biotech

Specific Experience Supporting Life Science and Biotech Technology

Certified, Local Tech Support Team

Proactive Maintenance Included

Quarterly Review of All IT Needs

Everything is Included, No Hidden Fees

Get A Free, Instant Quote!

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Why Should You Trust Capital Techies with Your Bio Tech IT Support?

Experience with Bio Tech Industry Standards 

From regulations and compliance to data privacy and client services, Bio Tech firms today are tasked with many IT challenges. With constantly evolving technological standards, regulations, and customer demands, in-house IT support just doesn’t cut it anymore. Making the decision to outsource your IT needs to Capital Techies with biotechnology expertise can benefit you in many ways.  Top-tier biotechnology IT support teams have deep knowledge of all IT related legislation for your industry.

 

We’re On Call 24/7/365 For You

We understand the competitive needs of Life Science and Bio Tech IT Support, and recognize the importance of 24/7 IT support. We average a 28 minute response time at all hours of the day, whether night-time, weekends, or holidays. We know that you need to be available for your customers at any time, and so we’re available at any time for you. 

Data Privacy and Security Are Our Top Priorities

Biotech companies are tasked with the great responsibility of protecting sensitive customer data due to HIPPA complaince. We deploy a range of support practices, from practical, affordable privacy and security solutions for your day-to-day needs to keeping you compliant and positioned for long-term success.

One Price. All Inclusive.

Sick of unexpected bills and non-stop emergencies? We’ll put an end to that, with a custom agreement for your firm. Everything is included: day-to-day support, server and network management, email, security, backup, and a dedicated account manager to ensure your satisfaction.

The Next Step Is Getting Your Free, Instant Quote.

Fill out the form at the top of the page, and we’ll send you a proposal right away.

Preemo is Your Reliable, Responsive IT Services Partner

Jamie Buns

Jamie Buns

We scaled our Biotech company and outgrew our former IT company. We interviewed seven companies, and Capital Techies was, by far, the most experienced when it comes to providing IT Support for Life Science and Biotech firms. Their team is familiar with our lab equipment and quickly integrated our cloud solutions. We’ve had a great experience with their team since day one. Thanks, Capital Techies!

Leo Plum

Leo Plum

We were left hanging by an IT company that overpromised and underdelivered, causing major problems for us. Our entire system was hanging on by a thread, and we were afraid to touch anything because we didn’t know what condition the unreliable company had left anything in. Capital Techies swooped in like Batman and saved the day. They got everything under control, updated our systems, installed new security protocol, and helped us bring our IT costs down by over $10,000 a year.

How Does It Work?

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Free IT Assessment

You’ll meet with one of our IT consultants, and an engineer will perform a detailed review of your network.

Proposal Meeting

We’ll present the results of our IT Assessment, along with options on how we can support your business.

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Kick-off Meeting

We’ll set the initial expectations, and make a plan to seamlessly transition to IT support to Capital Techies.

On-Boarding

Our team will visit your office location(s), document the environment, and deploy our management tools.

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Quarterly Review

We’ll commence supporting your business, and we’ll arrange regular meetings to proactively make IT decisions.

What IT Services Are Provided?

 

Business Continuity (Backup) Done Right.

When all else fails, you have to rely on a proper business continuity solution, also know as your BDR Device (Backup & Disaster Recovery). The ability to recover data that has been compromised, lost, or corrupted can determine the whether or not your business can continue operating. We protect your data with infrastructure that allows you to restore files, server, or entire environments in minutes. We’re also prepared for hurricanes and other nature disasters, to ensure your business keeps working, despite mother nature’s plans.

Your backup is your lifeline – ensure you have a business continuity plan.

Your Computers: Protected, Updated, Supported.

You rely on your desktop or laptop everyday, so ensuring it’s always up and running is essential. Our team will monitor, protect, and support your entire business’ fleet of workstations, ensuring they’re always operational and available to your team. We’ll keep a detailed inventory, deploy industry-leading anti-virus and anti-malware software, and install critical security patches and updates on a regular basis.

A secure and updated workstations ensure productivity and efficiency.

Server Management, Support, & Protection.

Your server infrastructure is a complex and mission-critical system. Our team is capable of handling any type of environment, and certified by Microsoft, VMware, Dell, EMC, HP, IBM Lenovo, Citrix, Cisco, and several others. We’ll ensure your data is protected, your uptime is consistent, and your server environment is regularly monitored and updated.

Secure & Protected Infrastructure Ensure Consistent Health and Uptime.

A Secure & Redundant Network Is Essential.

The network is the backbone of your IT environment, and its stablity and security ensure reliable uptime, and immediate access for the users. From your firewall, switches, wireless access, and all your data cabling – our team is a turnkey solution. We have experience is all the leading industry technologies, including Cisco, Meraki, Ubiquiti, HP, Netgear, and several others.

Allow us to untangle your network mess, and make it a useful asset.

100% Email Uptime – Guaranteed.

It’s hard to imagine running your business without email anymore – it’s crucial you have access all the time. We specialize in Office365, Google for Business, Microsoft Exchange, Outlook, and all the most common email technologies. We’ll verify email is configured correctly, to protect against space and phishing attempts, and we’ll recommend filtering software like Mimecast or AppRiver, to futher secure your mail.

We’ll make sure you have access to your email – always.

We’ll Support Your Phones & Mobile Devices.

Are you tired of dropped calls, unclear signal, or dealing with your phone vendor? We’ve got you covered. Whether you have 1 or 1000 phones, our team can help you manage and recommend the best solutions.

How about mobile devices? Our centralized, mobile device management (MDM) platform will ensure you know exactly where all your computer-issue cell phones and tablets are, how they’re being used, and ensuring they’re safe and secure.

Phones & Mobile Devices are part of the deal – we’ll take care of them for you.

Proactive Monitoring & Maintenance.

Here’s our secret: we’d rather maintain your environment, rather than fight fires when something breaks. So we install management software to alert us when something might be wrong, and fix it before it breaks. We’ll apply critical security patches and updates weekly, and you’ll never have to worry about software not being up to date.

Prompt response, rapid resolution, professional experience.

How Are You Protecting Your Data?

Cybersecurity is a hot topic, but how are you ensuring your information is secure and impervious to harm? Our clients know they have a team of IT security professionals guarding their infrastructure with state-of-the-art software and industry-leading operating procedures. From basic anti-virus and anti-malware, ransomware protection, network-level filtering, encryption, two-factor authentication, and many more; we employ an arsenal of tactics to protect your information.

Don’t ignore proper network security – it’s essential to your success.

Business Continuity (Backup) Done Right.

When all else fails, you have to rely on a proper business continuity solution, also know as your BDR Device (Backup & Disaster Recovery). The ability to recover data that has been compromised, lost, or corrupted can determine the whether or not your business can continue operating. We protect your data with infrastructure that allows you to restore files, server, or entire environments in minutes. We’re also prepared for hurricanes and other nature disasters, to ensure your business keeps working, despite mother nature’s plans.

Your backup is your lifeline – ensure you have a business continuity plan.

What can you expect?

Peace Of Mind – Around-the-clock monitoring to ensure consistent uptime.
Less Downtime – We’ll anticipate failures before they happen, and proactively resolve them so they don’t affect your business.
Fewer Disruptions – Maintenance services can be performed remotely, and overnight, so you can focus on your business, not on IT.

Predictable Budgeting – Our all-inclusive unlimited IT services are fixed price so you’ll pay the same amount each month.
Leverage Technology Better – We’ll provide insight as to how to improve your systems so your business is always on top.

We’re ready to start today. Are you?