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ONBOARDING

Over the years, we’ve learnt that the smoother our onboarding process for you, the better.

How we onboard you as a client

Throughout the onboarding process, we’ll work closely with you to gather the information we need, to make sure you have the information and support you need.

It’s our aim to provide you with the best service tailored to your unique business needs, so that you’re getting a service suited for you.

Capital Techies-onboarding
1. Welcome to the team

We’ll kick things off with a meeting between you and your Account Manager. They’ll be your main point of contact at Capital Techies – although the rest of the team will soon become familiar to you too – and will quickly become an extra member of the team.

2. Network Audit

Our specialist onboarding engineer will spend time on site to identify and collect information about your existing network and infrastructure.

This process can take from a couple of days to a week or two, depending on the size of your organization and the number of end-users you have. During this time, your specialist engineer will conduct an in-depth and high-level audit to gain an understanding of your requirements.

Following this, we’ll make recommendations across areas we’ve identified for improvements.

3. Automation

We’ll deploy bespoke monitoring and automation systems across your systems and devices, so that we can proactively monitor your network around-the-clock.

This will also allow us to install patches to secure your systems behind the scenes, with no disruption to you, and support your users through our remote service desk.

4. Knowledge sharing and training

You’ll learn how to log tickets and request support, including how you can manage your account, by using the Capital Techies state of the are ticketing system.

We like to share our knowledge and expertise with our clients – and as part of our Know IT Hub program, we regularly host events. From breakfast seminars to online webinars, it’s our aim to keep you up-to-date with the latest information. These come at no extra costs for our clients; it’s all part of the package.

5. Support goes live

Following a smooth transition process, you’ll soon become an official Capital Techies client. Our expert service desk will be on hand to support you with any issues you might have.

6. Final Sign-Off

You’ll receive a visit from your Account Manager to sign-off the process once onboarding is complete. They’ll also listen to any feedback you have and will present any ongoing recommendations for further improvements.

7. Strategy and Service Reviews

Your Account Manager will schedule regular reviews with your team to check on progress and make sure we’re delivering you nothing but the best. It’s our aim to ensure you receive a heightened service, so we want to hear your feedback, whether it’s bad or good.

C2 Construction are no strangers to working with a managed service provider and partnering with Capital Techies has proved to be a great decision. The onboarding process was carefully managed resulting in a seamless transition from our previous provider with zero downtime. Since then they have managed all our IT support issues, equipment handovers and IT inductions to a high standard. They also work collaboratively with our internal IT team on key business initiatives to boost our expertise and deliver innovation. I am confident the partnership will ensure C2 Construction continues to lead the way embracing technology to provide quality teaching and learning.

Dee Williams
C2 Construction

5,607

Service Desk Tickets Opened

5,460

Service Desk Tickets Resolved

63%

Same Day Resolution

94%

SLAs Met

97%

Customer Satisfaction

We’re an award winning MSP

Though technology driven, we’re service led. Our customers are our number 1 priority and we strive to deliver them a service experience second to none.

Capital Techies best IT Service Provider Clutch

Top IT Service Firms

Clutch 2019

Winner, Best Small Enterprise Managed Service Provider

IT Service & Support Awards 2019

Rising Start Award

MSP Innovation Award 2019

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Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling 571.982.6000 to speak to a Capital Techies specialist.