1. Welcome to the team
We’ll kick things off with a meeting between you and your Account Manager. They’ll be your main point of contact at Capital Techies – although the rest of the team will soon become familiar to you too – and will quickly become an extra member of the team.
2. Network Audit
Our specialist onboarding engineer will spend time on site to identify and collect information about your existing network and infrastructure.
This process can take from a couple of days to a week or two, depending on the size of your organization and the number of end-users you have. During this time, your specialist engineer will conduct an in-depth and high-level audit to gain an understanding of your requirements.
Following this, we’ll make recommendations across areas we’ve identified for improvements.
We’ll deploy bespoke monitoring and automation systems across your systems and devices, so that we can proactively monitor your network around-the-clock.
This will also allow us to install patches to secure your systems behind the scenes, with no disruption to you, and support your users through our remote service desk.
4. Knowledge sharing and training
You’ll learn how to log tickets and request support, including how you can manage your account, by using the Capital Techies state of the are ticketing system.
We like to share our knowledge and expertise with our clients – and as part of our Know IT Hub program, we regularly host events. From breakfast seminars to online webinars, it’s our aim to keep you up-to-date with the latest information. These come at no extra costs for our clients; it’s all part of the package.
5. Support goes live
Following a smooth transition process, you’ll soon become an official Capital Techies client. Our expert service desk will be on hand to support you with any issues you might have.
6. Final Sign-Off
You’ll receive a visit from your Account Manager to sign-off the process once onboarding is complete. They’ll also listen to any feedback you have and will present any ongoing recommendations for further improvements.
7. Strategy and Service Reviews
Your Account Manager will schedule regular reviews with your team to check on progress and make sure we’re delivering you nothing but the best. It’s our aim to ensure you receive a heightened service, so we want to hear your feedback, whether it’s bad or good.