IT Help Desk
Expert, Personal Help Desk
Receive all of the benefits of a big IT Service Desk, with more personal service. Our highly qualified team operates in smaller ‘pods’ consisting of multiple 1st, 2nd, and 3rd level engineers. Each pod assists specific clients to provide familiar, personal service, which is backed by the full capabilities of our extended team.
Starting early from the east to west coast of the US throughout the day, we provide genuine 24/7 service with our ‘follow-the-sun’ model.
Our Help Desk processes are built around ITIL principles of problem, incident, and change management, with service levels determined by ticket severity and impact. All of our technical staff have experience in remote and face-to-face on-site client service. We rotate our technicians into customer-facing onsite positions to better understand and respond to the real world needs of end users.
Best Client Tools
To provide the best results you need the best systems. Our team has the leading remote and Service Desk software available on the market. While our client feedback reporting, which is displayed on centrally located monitors at each office, provides a constant source of highly visible customer satisfaction results about individual tickets and overall performance.
Or just call us, we’re ready to talk on 571.982.6000
For more details about the best IT Support Plan for your organization, speak with our team now.
The Capital Techies Advantage
- Fairfax, Virginia based but we service the Washington DC metro area and support clients with a Global footprint.
- Most advanced remote IT support software tools on the market
- ITIL based service methodology and professional team management
- Professional service delivery management and team leaders
- Complete 1st through to 3rd level expertise backed by engineering specialists
- 24/7 Global-wide coverage
- Comprehensive ticketing tool with workflows and SLA measurement and management
- 16 years of experience; over 15,000 end users
We recently partnered with Capital Techies over a year
ago, and have been delighted with their quality of
service, attention to detail, and the care taken to
understand our business and provide a support
solution that fits our needs both now and as we change.