IT Support Services

The true difference between IT support providers is the maturity of the support services and the capability of their people.
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Unlimited Business IT Support

Capital Techies provides a full range of IT assistance including help desk, on-site and remote support, with expertise across all of your infrastructure needs. We are one of the fastest growing and most successful support providers throughout Washington DC, Maryland and Virginia.

IT Support is our core business

With Capital Techies, you can have true 24/7 IT help whenever you need it. Access the resources of a full-time staff members, plus certified agents and contractors, for your on-site and project work throughout Washington DC, Maryland and Virginia.

View our Support Plans

We offer a range of plans with the depth, breadth, and coverage to suit every business.  Each plan includes options so you can tailor the options to requirements today and alter as your needs change. With no lock-in contracts and no sales commissions, we’re here to serve your interests, not ours.

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We’re invested in you

Our Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL based, a range of custom reports and SLAs can be configured and managed, and our team uses a sophisticated call center solution to manage your calls with maximum efficiency.

MORE ABOUT OUR SERVICE DESK

Focus on Client Satisfaction

A constant focus on the user experience has led us to implement the best tools and methodology. Fast response and real-time feedback ensure the highest level of customer satisfaction.

  • 16 years’ experience
  • ITIL based methodology
  • Most advanced remote monitoring and management tools
  • Comprehensive ticketing tool, SLA measurement and management
  • 24/7 coverage
  • Infrastructure and applications
  • Professional standards
  • 1st – 3rd level technicians backed by engineering specialists

The quality and professionalism of Capital Techies are of a
very high standard and the support coverage
is extremely helpful.

Debbie Bennett

Chief Operating Officer, Wondershares

Talk with the Best Rated Managed Service Provider

Learn more about the difference Capital Techies can make to your organisation. Call us on 571-982-6000

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