IT Support Plans

Capital Techies provides a range of IT support plans to enable businesses to outsource some or all responsibility for their IT support, instead of dedicating additional resources to perform this function in-house.

Why Outsource?

 

For small and medium-sized organizations the business case for outsourcing IT support is quite compelling. When it’s done properly, outsourced IT delivers lower costs, increased end-user satisfaction, far greater breadth and depth of expertise, and more reliable and effective infrastructure.

Find Your Support Plan

If you aren’t sure which of our IT support plans best suit your needs or you’d like to arrange a more detailed quote, just answer a few simple questions below to tell us a little about your organisation. We’ll be back to you in a few minutes with an initial quote on the plans most suited to your needs.

Our IT Support Plans

 

No two businesses are the same, and no two businesses have the same IT requirements. That’s why Capital Techies offers a range of support plans are designed to be flexible enough to meet any support need.

While we offer options for Monitoring and Maintenance, most clients are looking for our full Managed Support Service available through our Business Care Plus, Business Care and Business Care Essential Support Plans.

IT Support Plan Options

Our range of Business Care Plans all include the following:

 

Service Delivery

  • 24 / 7 Service Desk
  • Customer Portal
  • Standard SLA Support
  • Technical Account Management

 

Maintenance and Alerts

  • Real-time routine maintenance
  • Server & Desktop patching
  • 24 / 7 Connectivity monitoring
  • 24 / 7 Infrastructure monitoring
  • Remediation of monitoring alerts

 

Remote Support (Incidents and Requests)

  • Connectivity Support
  • Infrastructure Support
  • End User Support
  • Microsoft Office Support

All of the benefits of Business Care Essentials plus:

  • Access to state of the art Help Desk
  • Line of Business Software Support (up to 5 apps)

 

Options for:

  • Unlimited Phone Support
  • Onsite Support (Metro Washington DC area)
  • Regular Scheduled Visits

All of the benefits of Total Support plus:

 

  • Technical Account Management by a Senior Executive
  • Microsoft 365 Business Standard license per user
  • Full Line of Business Software Support
  • Unlimited Phone Support
  • Unlimited Onsite Support (Metro Washington DC area)
  • Regular Scheduled Visits

Capital Techies may not be the cheapest, but the quality
of service and the solutions focus is excellent. Our
staff are very happy, and the management team are
now confident that any IT issues will be resolved
quickly and the communication will be smooth.

By Melanie Webster

Operations Manager, Capital Foundation

Or just call us, we’re ready to talk on 571.982.6000

For more details about the best IT Support Plan for your organization, speak with our team now.