FAQs About Managed IT Services

Frequently Asked Questions about Capital Techies

For those with questions about IT outsourcing and its impact on office technology, take a moment to review our list of FAQs on Capital Techies’ Managed IT that our field reps and technicians put together.

Your concern about cybersecurity is entirely valid, as cyber threats continue to evolve and become more sophisticated. At Capital Techies safeguarding your digital assets and data is a top priority. Here’s how we can help alleviate your cybersecurity worries:

  1. Comprehensive Security Solutions: We provide a range of cybersecurity solutions tailored to your specific needs. These include firewall protection, intrusion detection, antivirus software, and regular security assessments to identify vulnerabilities and address them proactively.

  2. 24/7 Monitoring: Our team employs advanced monitoring tools to keep a vigilant eye on your network and systems around the clock. This allows us to detect and respond to any suspicious activity or potential threats in real-time.

  3. Data Backup and Recovery: We implement robust data backup and disaster recovery solutions to ensure that your critical data is protected and recoverable in case of a security breach or unexpected data loss.

  4. User Training and Education: Employee awareness is a crucial component of cybersecurity. We offer employee training programs to educate your staff on best practices, phishing awareness, and safe online behavior to reduce the risk of human error.

  5. Patch Management: Regular software and system updates are essential for closing security vulnerabilities. We handle the timely installation of patches and updates to keep your systems secure.

  6. Incident Response: In the unfortunate event of a security incident, we have a well-defined incident response plan in place to minimize damage, contain the breach, and facilitate recovery.

  7. Compliance Expertise: We understand the importance of compliance with industry and regulatory standards such as GDPR, HIPAA, or PCI DSS. Our team ensures that your IT environment aligns with these requirements to avoid potential legal and financial consequences.

  8. Customized Solutions: Every business is unique, and so are its cybersecurity needs. We work closely with you to create a customized security strategy that addresses your specific concerns and challenges.

  9. Continuous Improvement: Cyber threats are constantly evolving. We stay up-to-date with the latest threats and security trends, adapting our strategies to ensure your protection remains effective in the face of emerging risks.

Rest assured that Capital Techies is committed to providing you with the highest level of cybersecurity protection. We take the responsibility of safeguarding your digital assets seriously, so you can focus on your business with confidence. If you have specific cybersecurity concerns or would like to discuss your security needs further, please don’t hesitate to reach out to us.

Your peace of mind is our priority.

We understand that unexpected technical issues can disrupt your business operations and cause frustration. Rest assured, we are here to provide you with immediate assistance and support. We have a state of the art helpdesk with several ways to reach out for 24/7 IT Support.

At Capital Techies, we understand that IT issues can significantly impact your business operations. If you are facing challenges with your current IT provider, we are here to assist you in several ways:

  1. Comprehensive Assessment: We will conduct a thorough assessment of your existing IT infrastructure and identify the root causes of the issues you are experiencing.

  2. Customized Solutions: Based on our assessment, we will develop tailored solutions to address your specific IT challenges. Our goal is to ensure that your IT environment aligns with your business objectives.

  3. Smooth Transition: We have extensive experience in seamless transitions from one IT provider to another. Our team will work diligently to minimize disruptions during the migration process.

  4. Dedicated Support: With Capital Techies, you will have access to a team of dedicated IT experts who are committed to providing proactive support and resolving issues promptly.

  5. Improved IT Management: We will implement best practices and industry standards to optimize your IT management, ensuring stability and security for your business.

  6. Transparent Communication: We prioritize open and transparent communication with our clients. You will receive regular updates and reports on the status of your IT environment.

If you are experiencing challenges with your current IT provider, don’t hesitate to reach out to us. We are here to listen to your concerns, assess your needs, and provide you with a reliable and efficient IT solution that meets the demands of your business.

Feel free to contact us to discuss your specific situation and explore how Capital Techies can help you overcome your IT challenges and achieve your business goals.

Absolutely, Capital Techies offers flexible IT outsourcing solutions tailored to your specific needs. Whether you want to outsource a single IT function or your entire IT department, we have you covered. Here are some common scenarios where outsourcing IT functions can be beneficial:

  1. Cost Savings: Outsourcing IT functions can help you reduce operational costs. You can avoid the expense of hiring and training in-house IT staff, and instead, you’ll have a predictable monthly fee for the services you require.

  2. Access to Expertise: Our team of experienced IT professionals possesses a wide range of skills and expertise. By outsourcing, you gain access to a team with diverse knowledge, ensuring that your IT needs are handled by specialists.

  3. Focus on Core Business: Outsourcing IT allows your organization to concentrate on its core business activities. You can delegate the management of IT infrastructure, support, and cybersecurity to experts, freeing up your resources for strategic initiatives.

  4. Scalability: As your business grows or encounters fluctuations in IT demands, outsourcing provides flexibility. You can easily scale IT services up or down to match your evolving needs.

  5. 24/7 Support: Many IT outsourcing providers, including Capital Techies, offer round-the-clock support to ensure your systems are monitored and maintained at all times, reducing downtime and increasing reliability.

  6. Compliance and Security: Outsourcing IT can help you achieve compliance with industry regulations and enhance cybersecurity. Our team implements best practices and security measures to protect your data and systems.

  7. Risk Mitigation: IT outsourcing can help mitigate risks associated with unexpected IT issues, disasters, or cybersecurity threats. We have disaster recovery and business continuity plans in place to ensure your business is resilient.

  8. Access to Advanced Technology: Staying up-to-date with the latest technology trends can be challenging. Outsourcing IT ensures that you have access to cutting-edge solutions and innovations without the burden of constant research and implementation.

In summary, outsourcing IT functions is a strategic decision that can lead to cost savings, improved efficiency, enhanced security, and access to a highly skilled IT team. At Capital Techies, we work closely with you to tailor our services to your specific requirements, ensuring that your IT infrastructure aligns with your business goals. If you’re considering IT outsourcing, feel free to contact us to discuss your needs and explore how we can assist you in achieving your IT objectives.

It’s a common challenge for businesses experiencing rapid growth to find that their technology struggles to keep pace. Here are some steps to address this situation:

  1. Assess Your Current Technology: Begin by conducting a thorough assessment of your existing technology infrastructure. Identify the bottlenecks and limitations that are hindering your business’s growth. This could include outdated hardware, software, or network constraints.

  2. Set Clear Goals: Define your business goals and objectives in terms of growth and technology requirements. This will help you prioritize what needs to be upgraded or expanded.

  3. Invest Wisely: Allocate resources to invest in the right technology solutions that align with your business goals. This may involve upgrading hardware, migrating to cloud-based services, or implementing scalable software solutions.

  4. Scalability: Opt for technology solutions that are scalable and flexible. Scalability ensures that your tech infrastructure can adapt to the changing needs of your growing business without major disruptions.

  5. Consult with IT Experts: Consider partnering with a Managed Service Provider (MSP) like us. An MSP can provide guidance on technology strategy, infrastructure optimization, and ongoing IT support. They can help you leverage the latest advancements in technology to fuel your growth.

  6. Regular Maintenance and Updates: Don’t neglect regular maintenance, updates, and security measures for your IT systems. Outdated software and security vulnerabilities can hinder growth and pose significant risks.

  7. Training and Employee Empowerment: Ensure that your team is well-trained and empowered to use technology effectively. Employee productivity and efficiency play a crucial role in keeping up with business growth.

  8. Monitor and Evaluate: Continuously monitor your technology infrastructure’s performance and evaluate its effectiveness in supporting your business goals. Make adjustments as needed.

  9. Plan for Disaster Recovery: As your business grows, the importance of data backup and disaster recovery planning cannot be overstated. Implement robust backup solutions to safeguard critical data.

Remember that technology should be an enabler, not a hindrance, to your business growth. With strategic planning, smart investments, and the support of experienced IT professionals, you can ensure that your technology keeps pace with your expanding business. Capital Techies can be a valuable partner in achieving this goal.

Cyber criminals are increasingly exploiting small to mid-sized businesses and nonprofits, and making millions of dollars in the process. With Capital Techies’ MSP Service, you can rest easy knowing our security experts have your back. 

We’ll help your organization meet the National Institute of Standards and Technology cybersecurity framework (NIST CSF) to identify risks, protect your environment and respond to any potential threats. And if you’re ever attacked, our experts will help you recover.

Capital Techies has completed a SOC 2 Type 2 examination of its Managed IT Services based on the Trust Services Criteria relevant to security, availability and confidentiality. This demonstrates our ongoing commitment to security and clear assurances of system controls to protect and serve managed service clients. 

Many of our customers are curious about this comparison. Here’s a basic rundown of break/fix versus Managed IT Services: Break/fix is a model where solutions to IT problems are figured out after a problem has already occurred. If you’ve ever discovered a broken piece of business technology and worked to solve it, you’ve experience break fixing. In other words, break/fixing is a reactive way of managing IT needs.

On the other hand, the Managed IT model is a proactive approach to business IT. With the use of 24/7 monitoring, Managed IT makes it possible to find small issues before they become problems. Instead of waiting for something to break, Managed IT figures out what areas are vulnerable and fixes them before a large problem occurs.

Absolutely – if you work with the right help desk. When it comes to outsourcing IT, the quality of your provider’s help desk is going to have a large impact on your experience. IT help desk support is meant to assist your end users with whatever problems they come across, and they want support that is kind, effective and prompt. Before you select a Managed IT Services provider, take a long look at their help desk offering.

Our Managed IT customers receive a bi-annual business review – we call it the Client Business Review. During this review, you meet with your technology advisor to go over the details of your service. We bring all of the data, performance analytics and ticketing information, discuss your business goals and assess anything that is or isn’t working. Businesses that partner with Capital Techies always have a clear vision of how their business is benefiting.

Here at Capital Techies, we work with small, medium and enterprise organizations alike. Because of how we’ve structured our service offering, we’re able to scale the service to meet any level of need. Whether you’re a small business with no IT person, a medium business with a single, overwhelmed IT manager, an enterprise organization looking to outsource the day-to-day help desk functions or anything in-between, you can contact a Capital Techies rep to find out if Managed IT will benefit your business.

With the growing popularity of Managed IT Services, it should be no surprise that there are multiple options for businesses looking to purchase and consume these services. Understanding a provider’s pricing model will clue you into how you’ll pay for the service as well as how the service will be available to you.

Our Managed IT Services are priced per user. By pricing per user, our customers always know how much they’ll be investing in their service, and they know when the price will change — based on when their number of users change. By pricing per user, businesses can also easily budget for growth.

We offer a comprehensive approach to Managed IT that can be as complex or simple as our customers require. We have a proven track record of delivering high-quality service that exceeds expectations. In fact, 90 percent of our customers say they would recommend our Managed Services.

Because IT is our expertise area, we’re able to stay on the leading edge of new technology and IT regulatory changes across all of the industries we serve. With a staff full of experts and technicians at Capital Techies, our team is capable of determining which technologies would be beneficial to your business and which ones won’t have much of an impact.

We make a determined effort to seek out customer feedback – we’ve even built out a CapTech IT Advisory Council to ensure customer service always remains a top priority. 

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