Whether you need a complete IT department or an extension of the one you have, Capital Techies runs helpdesk, cybersecurity, cloud, and strategy under one fixed monthly price — with a written under-30-minute response SLA.
Free · 15 minutes · No sales pressure
Response within 30 minutes, Mon-Fri. No sales pressure — ever.
Outsourced IT (managed IT services) means a specialized provider takes responsibility for some or all of your technology — helpdesk, security, infrastructure, and strategy — for a fixed monthly fee. You choose how much to hand over; the provider owns the outcome.
Fully managed IT: Capital Techies operates as your complete IT department: 24/7 helpdesk, device and network management, cybersecurity, cloud, vendor management, and quarterly strategy. Best for organizations with no internal IT, typically 10-250 users.
Co-managed IT: Your internal IT team keeps what they do best; we add enterprise tooling, after-hours coverage, escalation depth, security operations, and project capacity. Your IT lead gets a bench instead of a burnout — and you avoid the cost of three more hires.
What is included: Unlimited helpdesk with an under-30-minute response SLA, MFA and identity management, SentinelOne endpoint detection and response, email security, tested backups, patch management, Microsoft 365 administration, documentation, and quarterly vCIO reviews — one per-user price.
Who outsources IT: Businesses, nonprofits, healthcare practices, associations, and government contractors from 10 to 500 users across Washington DC, Maryland, Virginia, and the East Coast — any organization where technology matters but running an IT department is not the mission.
Your entire IT knowledge lives in one employee’s head. When they resign, go on leave, or simply get overwhelmed, passwords, undocumented systems, and vendor relationships walk out the door with them.
Hourly IT billing rewards downtime — the vendor earns more when things break. Nobody is paid to prevent problems, so nothing is prevented, and every month is a different invoice.
Ransomware does not deploy during business hours. Without 24/7 monitoring and managed detection and response, an attack that starts Friday night runs unopposed until Monday morning — the difference between an incident and a catastrophe.
HIPAA, CMMC, SOC 2, and cyber insurance requirements all assume documented, continuously maintained controls. An overloaded internal resource or a reactive vendor cannot produce the evidence when the auditor — or the claims adjuster — asks.
Average U.S. data breach cost in 2025 — the exposure a managed security stack exists to prevent.
Source: IBM Cost of a Data Breach 2025
Of ransomware breaches hit small and mid-sized businesses — precisely the organizations least equipped to run 24/7 security internally.
Source: Verizon DBIR 2025
Businesses supported by Capital Techies across the East Coast over 15+ years — with a 4.9-star Google rating.
Source: Capital Techies
Everything from password resets to technology strategy: 24/7 helpdesk, proactive monitoring, patching, procurement, vendor management, and quarterly vCIO planning — your complete IT department at a fixed per-user price.
Escalation support, after-hours and vacation coverage, enterprise tooling (RMM, documentation, ticketing), security operations, and project muscle for your internal IT team — you stay in control, we make you deeper.
24/7 managed detection and response, SentinelOne EDR, MFA rollout, email security, security awareness training, vulnerability management, and cyber insurance readiness — as a standalone service or built into your agreement.
Microsoft Azure and Microsoft 365 migration and management, cloud backup, disaster recovery, business continuity planning, and network infrastructure — designed, documented, and maintained.
The honest comparison most providers will not show you.
| What matters | One in-house IT hire | Hourly break/fix vendor | Capital Techies managed IT |
|---|---|---|---|
| Annual cost (25 users) | $85K-$120K+ salary and benefits | Unpredictable — spikes when things break | Fixed per-user monthly fee |
| Coverage | 40 hrs/week, one person | When you call | 24/7 monitoring and helpdesk |
| Response | When available | Best effort | Under 30 minutes, written SLA |
| Security | Depends on the hire | Rarely included | MFA, EDR, backups, training — standard |
| Depth | One skill set | One technician | Full engineering bench |
| Continuity | Quits, vacations, sick days | No documentation | Documented environment, owned by you |
Real reviews from Capital Techies clients on Google.
Outsourced (fully managed) IT means the provider is your entire IT department. Co-managed IT means the provider works alongside your internal IT staff — adding tooling, after-hours coverage, security operations, and project capacity while your team keeps day-to-day control. Capital Techies offers both under the same SLA.
Managed IT is priced per user per month — most organizations land between the cost of a part-time and a full-time IT hire for complete 24/7 coverage, a full security stack, and an engineering bench. We publish a fixed quote after a free assessment, and there are no surprise project invoices.
No — you gain it. Everything is documented in your name: your Microsoft tenant, your domain, your licenses, your credentials. That is a core difference from providers who create lock-in by holding your accounts hostage.
Absolutely — that is exactly what co-managed IT is for. Your IT lead stops drowning in tickets and starts running strategy, while we handle overflow, after-hours, security monitoring, and the projects that never got staffed.
Most organizations are fully transitioned inside 30 days: discovery, documentation, security baseline (MFA, EDR, backup verification), and helpdesk cutover — with no downtime and no gap in support.
Get your free Cyber Risk Score in under 3 minutes. We check for exposed credentials, email spoofing gaps, dark web leaks, and unpatched systems. You get a letter grade and a plain-English report. No sales call required.
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A 15-minute call scopes exactly what outsourcing looks like for your organization: what we take over, what you keep, and what it costs. Fixed price, written SLA, no pressure.